Privacy Policy

1. Who We Are

ASPIRE OZ ("we", "us", "our") is an education consultancy based in Gurugram, Haryana, India, operating under the brand name ASPIRE OZ. We help Indian students navigate the process of studying in Australia, including university selection, application management, and visa support.

Our website is www.aspire-oz.ai. For privacy-related queries, please contact us at info@aspire-oz.ai.

2. Information We Collect

We collect information you provide directly and information collected automatically:

Information you provide:

• Name, email address, phone number
• Academic background and qualification details
• English test scores (IELTS, PTE, TOEFL etc.)
• Career goals and study preferences
• Financial information relevant to your visa preparation (not card or bank details)
• Any other information you share in consultation calls or messages

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on site
• Referring website URL
• Device and operating system information

3. How We Use Your Information

We use your information to:

• Provide education consulting services and respond to enquiries
• Book and manage Clarity Call appointments
• Prepare and review your university applications and visa documentation
• Send relevant updates about Australian education, visa policies, and intake deadlines
• Improve our website and services
• Comply with legal obligations

We will never sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

4. How We Share Your Information

We share your information only in the following circumstances:

• With your explicit consent: When submitting applications to Australian universities on your behalf, we share the information required by those institutions.
• Service providers: We use trusted third-party tools (e.g. Calendly for scheduling, Formspree for contact forms) that process data on our behalf under data processing agreements.
• Legal requirements: Where required by law or legal process.

5. Cookies & Tracking

Our website uses cookies to improve your browsing experience. Cookies we use include:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: We may use Google Analytics to understand how visitors use our site. This data is anonymised and aggregated.
• Third-party cookies: Calendly and other embedded tools may set their own cookies subject to their privacy policies.

You can disable cookies through your browser settings. Note that disabling cookies may affect site functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client data related to active consulting engagements is retained for a minimum of 5 years after the end of engagement to support any ongoing queries or compliance requirements. Marketing contact data is retained until you unsubscribe or request deletion.

7. Your Rights

Under applicable Indian data protection laws and, where relevant, GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at info@aspire-oz.ai. We will respond within 30 days.

8. Data Security

We take data security seriously. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Services

Our website may contain links to or integrations with third-party services including:

• Calendly (scheduling) — calendly.com/privacy
• Formspree (contact forms) — formspree.io/legal/privacy-policy
• Google Analytics — policies.google.com/privacy

ASPIRE OZ is not responsible for the privacy practices of these third-party services. We encourage you to review their policies.

10. Children's Privacy

Our services are directed at prospective university students (typically 17+) and their families. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.

11. Changes To This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of those changes.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@aspire-oz.ai
• Address: ASPIRE OZ, Gurugram, Haryana, India